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Human Factors and Crew Resource Management in Flight Operations

Human Factors3 daysIntermediate

Explores how people actually perform on the flight deck and in operations: workload, decisions, communication, automation and stress. The course is highly interactive, built around accident and line operations cases, and links individual skills to the operator's SMS.

Who it is for

Pilots, cabin crew, flight dispatchers, operations control staff and training captains

Learning outcomes

  • Explain the human performance and limitations most relevant to flight operations
  • Apply threat and error management in normal and abnormal operations
  • Use effective communication, leadership and teamwork techniques
  • Recognise and manage automation, startle and surprise effects
  • Link CRM behaviours to operator safety data and reporting

Course outline

  • Human performance and limitations
  • Threat and error management
  • Communication and teamwork
  • Decision-making and situational awareness
  • Automation, startle and surprise
  • Case studies and line scenarios

Topics follow public standards: ICAO Doc 9683; EU Regulation 965/2012 (ORO.FC.115/215, CRM training); threat and error management principles.

Frequently asked questions

How long is the course?

The course runs 3 days.

Who is the course for?

Pilots, cabin crew, flight dispatchers, operations control staff and training captains

What delivery modes are available and what does it cost?

Classroom in Tbilisi €800, online classroom (live virtual) €720; prices per participant, excluding VAT. Group and in-company prices on request.

Where does the course take place?

Classroom sessions are held at Ana Politkovskaya Street N14, Tbilisi, Georgia. The course is also available online or in-company in Georgia or abroad.

Will I receive a certificate?

Yes. This is a certification training. Participants who complete the course receive a Certificate of Completion in Georgian and English. The certificate lists the course title, topics, training hours, dates and instructor. The certificate confirms the training you completed; it is not an aviation licence or rating. Our training process follows ISO 9001 quality management principles, and course content draws on published ICAO and EASA material. Whether the certificate meets your organisation's or regulator's training requirements is decided by your employer or the relevant authority. On request, we send the course syllabus and the instructor's CV in advance.

Who teaches the courses?

Training is led by Davit Mazmishvili, Head of the Training Center, who personally holds teacher licences from the Georgian Civil Aviation Agency and airline transport pilot licences (aeroplane and helicopter). On request, we send the CV of the instructor assigned to your course. These are personal qualifications, not an approval of the centre's courses by any authority.

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