Home / Courses / Quality

Quality Management in Flight Operations

Quality3 daysIntermediate

Quality is not only the quality department's job. This course shows operations staff how to keep the Operations Manual under control, how to check their own processes before the auditor does, and how to respond to findings in a way that improves operations instead of just closing paperwork.

Who it is for

Flight operations managers, chief pilots, training managers, operations control and crew planning staff, technical pilots

Learning outcomes

  • Map flight operations processes against their regulatory requirements
  • Control operational documentation and manual amendments
  • Carry out departmental self-assessments for compliance
  • Respond effectively to audit and inspection findings
  • Monitor key operational quality indicators

Course outline

  • Flight operations regulatory map
  • Operations Manual and document control
  • Process ownership and self-assessment
  • Operational quality indicators
  • Handling findings and change

Topics follow public standards: EU Regulation 965/2012 (Part-ORO, Part-CAT, Part-SPO); ICAO Annex 6.

Frequently asked questions

How long is the course?

The course runs 3 days.

Who is the course for?

Flight operations managers, chief pilots, training managers, operations control and crew planning staff, technical pilots

What delivery modes are available and what does it cost?

Classroom in Tbilisi €1,280, online classroom (live virtual) €1,150; prices per participant, excluding VAT. Group and in-company prices on request.

Where does the course take place?

Classroom sessions are held at Ana Politkovskaya Street N14, Tbilisi, Georgia. The course is also available online or in-company in Georgia or abroad.

Will I receive a certificate?

Yes. This is a certification training. Participants who complete the course receive a Certificate of Completion in Georgian and English. The certificate lists the course title, topics, training hours, dates and instructor. The certificate confirms the training you completed; it is not an aviation licence or rating. Our training process follows ISO 9001 quality management principles, and course content draws on published ICAO and EASA material. Whether the certificate meets your organisation's or regulator's training requirements is decided by your employer or the relevant authority. On request, we send the course syllabus and the instructor's CV in advance.

Who teaches the courses?

Training is led by Davit Mazmishvili, Head of the Training Center, who personally holds teacher licences from the Georgian Civil Aviation Agency and airline transport pilot licences (aeroplane and helicopter). On request, we send the CV of the instructor assigned to your course. These are personal qualifications, not an approval of the centre's courses by any authority.

Related courses