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Investigating Human Performance in Occurrences

Human Factors3 daysAdvanced

Bridges investigation and human factors. Participants learn how to collect evidence about perception, decision-making, fatigue and organisational pressure, and how to analyse it so that reports explain why people acted as they did instead of stopping at 'pilot error' or 'technician error'.

Who it is for

Safety investigators, safety managers, flight safety officers and maintenance quality investigators

Learning outcomes

  • Describe models of human error and organisational accident causation
  • Identify the human performance evidence to collect after an occurrence
  • Use structured human factors analysis and classification tools
  • Assess fatigue, medical and workplace factors
  • Write human factors findings that lead to system-level recommendations

Course outline

  • Human error and organisational accident models
  • Cognition, perception and decision-making
  • Fatigue, medical and environmental factors
  • Collecting human performance evidence
  • Analysis and classification tools
  • Writing HF findings and recommendations

Topics follow public standards: ICAO Annex 13; ICAO Doc 9756; ICAO Doc 9859.

Frequently asked questions

How long is the course?

The course runs 3 days.

Who is the course for?

Safety investigators, safety managers, flight safety officers and maintenance quality investigators

What delivery modes are available and what does it cost?

Classroom in Tbilisi €850, online classroom (live virtual) €620; prices per participant, excluding VAT. Group and in-company prices on request.

Where does the course take place?

Classroom sessions are held at Ana Politkovskaya Street N14, Tbilisi, Georgia. The course is also available online or in-company in Georgia or abroad.

Will I receive a certificate?

Yes. This is a certification training. Participants who complete the course receive a Certificate of Completion in Georgian and English. The certificate lists the course title, topics, training hours, dates and instructor. The certificate confirms the training you completed; it is not an aviation licence or rating. Our training process follows ISO 9001 quality management principles, and course content draws on published ICAO and EASA material. Whether the certificate meets your organisation's or regulator's training requirements is decided by your employer or the relevant authority. On request, we send the course syllabus and the instructor's CV in advance.

Who teaches the courses?

Training is led by Davit Mazmishvili, Head of the Training Center, who personally holds teacher licences from the Georgian Civil Aviation Agency and airline transport pilot licences (aeroplane and helicopter). On request, we send the CV of the instructor assigned to your course. These are personal qualifications, not an approval of the centre's courses by any authority.

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