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Just Culture and Occurrence Reporting

Safety2 days / 16 hoursFoundation

People only report what they feel safe to report. This course explains how to draw the line between honest mistakes and unacceptable behaviour, how to protect reporters, and how to set up a reporting process that people trust and actually use.

Who it is for

Managers, safety staff, HR and legal advisers, crew and maintenance supervisors

Learning outcomes

  • Explain mandatory and voluntary occurrence reporting requirements
  • Apply a structured decision aid to distinguish error, at-risk behaviour and reckless conduct
  • Describe the legal protections for reporters and safety information
  • Design a feedback process that encourages reporting

Course outline

  • Why reporting matters
  • Reporting obligations and timelines
  • Just culture principles and decision aids
  • Protection of safety information
  • Feedback and closing the loop

Topics follow public standards: ICAO Annex 19 (protection of safety data and information); EU Regulation 376/2014.

Frequently asked questions

How long is the course?

The course runs 2 days / 16 hours.

Who is the course for?

Managers, safety staff, HR and legal advisers, crew and maintenance supervisors

What delivery modes are available and what does it cost?

Classroom in Tbilisi €580, online classroom (live virtual) €440; prices per participant, excluding VAT. Groups and in-company: €3,480 for up to 12 participants (fixed minimum — still due if fewer than 12), then €290 per extra person. The group price covers up to 12 participants at your premises or online. Travel, accommodation and per diem for the instructor(s) are charged at cost when delivery requires travel.

Where does the course take place?

Classroom sessions are held at Ana Politkovskaya Street N14, Tbilisi, Georgia. The course is also available online or in-company in Georgia or abroad.

Will I receive a certificate?

Yes. This is a certification training. Participants who complete the course receive a Certificate of Completion in Georgian and English. The certificate lists the course title, topics, training hours, dates and instructor. The certificate confirms the training you completed; it is not an aviation licence or rating. Our training process follows ISO 9001 quality management principles, and course content draws on published ICAO and EASA material. Whether the certificate meets your organisation's or regulator's training requirements is decided by your employer or the relevant authority. On request, we send the course syllabus and the instructor's CV in advance.

Who teaches the courses?

Training is led by Davit Mazmishvili, Head of the Training Center, who personally holds teacher licences from the Georgian Civil Aviation Agency and airline transport pilot licences (aeroplane and helicopter). On request, we send the CV of the instructor assigned to your course. These are personal qualifications, not an approval of the centre's courses by any authority.

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